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Software Support Tracy provides software support to contract and non-contract customers through its Technical Services department. Technicians are available between 8:00 AM and 5:00 PM EST, Monday through Friday. Tracy is closed on all national holidays. For non-contract customers support is offered on a fee basis with a minimum of a one hour charge for each particular incident. Software support can be contacted by telephone, e-mail, or fax at the following: Telephone: (616) 241-1661 ext. 2 E-Mail : techhelp@tracyinc.com Fax : (616) 241-5911 In addition to support of the standard product line, the Technical Services department can be called upon to write custom modifications to most of the software that Tracy sells. This may include additional custom reports or processes necessary to meet a customer's specific needs. These modifications will be quoted on an hourly basis once the written specifics of the request are received. If your technical support issue requires remote access to your computer, the support representative may ask you to click the following link to enable Remote Assistance via GotoAssist: GotoAssist Remote Support |
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